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Yes, every product in the Rhino Shine range is developed in house. We work closely with professional chemists and industry consultants, but every formula is unique to us and created from scratch. We do not believe in white labelling or rebadging generic products. Our goal has always been to create something better than what was already out there, and that means taking full control of the formulation process from day one.
Our entire product line is created by Sam Huck, the founder of Rhino Shine, in collaboration with our Technical Director and their team of chemists. Sam brings real world experience from years in the detailing industry, and that insight drives every product decision. The chemistry is refined in the lab, but the standard is always set in the field. Every product is designed to solve real detailing problems with precision and reliability.
Absolutely. Our products are used by professionals every day, but they are also ideal for home users who want premium results without needing commercial equipment. Every bottle includes straightforward instructions, recommended dilution ratios, and safety guidance. Whether you are running a detailing business or maintaining your own pride and joy at home, Rhino Shine is made to give you professional results with confidence.
Some products in our range contain waxes or silicone-based ingredients, and others do not. It depends entirely on what the product is designed to do. For example, certain dressings and protectants may contain silicone to enhance gloss and durability, while cleaners and shampoos are often silicone free. We believe in transparency, so every product page on our website includes a Technical Specifications section where you can quickly see whether a product contains silicone.
We do not recommend mixing our products with those from other brands. Each Rhino Shine product is designed and tested to work as part of a complete system. Using other products alongside ours may reduce effectiveness or cause unexpected results. While there is nothing inherently dangerous about mixing brands, we cannot guarantee performance or compatibility unless the full process is done using Rhino Shine products as intended.
Wherever possible, our products are highly concentrated. This gives you better value and more control over your process. Each bottle is clearly labelled to indicate whether it is ready to use or concentrated. If it is concentrated, the label and product page will tell you exactly how to dilute it and for which applications. This flexibility allows both professionals and enthusiasts to tailor the product to the task at hand.
Our range includes both pH neutral and alkaline products, depending on their purpose. For example, our snow foam and shampoo are pH neutral and safe for regular use on all finishes, including ceramic coatings. On the other hand, certain pre-washes and heavy-duty cleaners are alkaline to provide extra cleaning power when it is needed. Each product page includes pH information under Technical Specifications so you can make informed choices based on your vehicle and the job.
We add colour and fragrance to selected products, but always with purpose and balance. Fragrance makes the products more pleasant to use, especially when working in enclosed spaces, and colour helps quickly identify what is in the bottle. However, we are not interested in excessive gimmicks. If a product is brightly coloured or strongly scented, there is a reason. If it is clear and fragrance free, that is intentional too. We keep things practical and professional.
Our packaging is designed to reflect the same standard as what is inside the bottle. All of our bottles are made using a minimum of thirty percent recycled plastic, and we source our packaging from UK manufacturers wherever possible. The design is clean, durable, and easy to use. We avoid over-complication and focus on functionality, clarity, and sustainability. Every bottle is built to handle the demands of regular use, whether in a workshop or at home.
Rhino Shine products should be stored in a cool, dry place away from direct sunlight. Avoid letting them freeze or overheat, as extreme temperatures can affect the stability of the formula. If a product separates or begins to look unusual, do not use it and contact us for advice. Always make sure lids and caps are closed tightly after use, and store bottles upright wherever possible to avoid leakage or contamination.
Every Rhino Shine product has been designed to be user-friendly and deliver consistent results whether you are working at home or in a professional setting. Simply follow the instructions on the bottle for guidance on how to apply, how long to leave it, and whether it needs to be rinsed or wiped. Always work on one section at a time, avoid applying to hot surfaces, and where possible, use clean microfibre cloths, brushes, or applicators to get the most out of each product.
Some products are ready to use, while others are concentrated and need to be diluted. The front of every Rhino Shine bottle clearly states whether the product is concentrated or ready to go straight from the bottle. If a product requires dilution, we include the recommended ratio on the label and the product page to make it as simple as possible. If you are ever unsure, always check the Technical Specifications or drop us a message.
Each product that requires dilution includes the correct ratio printed clearly on the label. We also list dilution instructions in the Technical Specifications on the product page. Most products allow some flexibility depending on the task — for example, a stronger mix for heavily soiled areas or a lighter dilution for maintenance work. If you are unsure what strength to use for a particular job, we are always happy to advise.
Yes, most Rhino Shine products are designed to work perfectly with pump sprayers and trigger bottles. These application methods offer great control and coverage, making them ideal for both professionals and enthusiasts. Always check the label and product page to confirm suitability. Some products are best applied directly to the surface, while others benefit from even misting across larger areas. Use quality equipment where possible to get the best results from the product.
Where possible, we recommend applying our products to cool panels and out of direct sunlight. This helps prevent premature drying or streaking, especially with concentrated products. That said, many of our formulas have been tested for real-world conditions and will perform well even in warmer weather. If you do need to apply in the sun, just work in smaller sections and never let the product dry on the surface.
Each product has its own dwell time based on what it is designed to do. You will find guidance printed on the bottle and on the product page under Application Instructions. As a general rule, never let the product dry on the surface. If the panel is warm or the weather is hot, work in smaller sections and remove sooner. For pre-washes and cleaners, a dwell time of one to five minutes is usually ideal, while dressings or protectants may need a little longer to cure before being wiped down or left to dry.
Our product labels and instructions will always tell you whether a product should be rinsed, wiped, or left to cure. Cleaners, degreasers, and pre-washes should almost always be rinsed after use. Quick detailers, dressings, and interior protectants are often designed to be wiped to an even finish or left to cure naturally. If you are ever unsure, follow the usage instructions on the bottle or check the Technical Specifications section online. Applying the product correctly is key to getting the best performance.
Yes, many of our products are safe for use on matte and satin finishes, including wrapped vehicles. However, always check the individual product page first, as anything with gloss-enhancing properties or protective waxes may not be suitable for those surfaces. If you are unsure, test the product on a small, inconspicuous area before full application or reach out to us and we will happily confirm.
Most of our products are safe to use on ceramic coated vehicles, and some are specifically designed to help maintain coatings without degrading them. pH neutral shampoos and snow foams are ideal for coated cars, and our detailers and top-ups will sit perfectly on top of ceramic layers. For anything high-strength or alkaline, use as directed and only when necessary. If in doubt, check the product page or ask us for tailored advice based on your coating.
Yes, you can use most Rhino Shine products indoors or in enclosed areas like garages and detailing bays, provided the space is well ventilated. We do not use overpowering scents or unnecessary solvents, so indoor use is generally safe and comfortable. However, always follow label guidance and wear protective gloves if required. If you are using sprayers or atomisers, make sure there is airflow to avoid product buildup in the air.
Yes, while most Rhino Shine products are safe for a wide range of surfaces, some are designed for specific applications and should not be used universally. For example, strong alkali cleaners may not be suitable for soft plastics, polished metals, or delicate trims. Always read the label and product page carefully, especially for more powerful products. When in doubt, test on a small hidden area first or contact us directly for guidance.
Absolutely. Many of our products are perfect for regular maintenance. Our snow foams, shampoos, quick detailers, and interior cleaners are all safe to use weekly or as often as needed. We have designed the range to include both deep-cleaning products and lighter maintenance options, so you can build a routine that suits your car and your standards. Regular use will help protect your vehicle and make each clean quicker and easier.
Preparation and technique make all the difference. Start with a clean surface, follow the product instructions carefully, and use high-quality cloths, pads, or brushes. Work in manageable sections, avoid direct sunlight, and never let the product dry unless it is designed to cure. Rinse or wipe off thoroughly where required, and store your products correctly to keep them performing at their best. If you are ever unsure about a method or product, we are here to help.
For most of our products, gloves are not essential but are strongly recommended, especially if you have sensitive skin or will be using multiple chemicals in one session. Always wear gloves when using concentrated products or strong cleaners. We also recommend using eye protection when spraying in confined spaces or when working above shoulder height. Safety information is printed on every bottle, so always check before use.
Yes, but only the products that are intended for those areas. Our range includes formulas specifically made for interiors, such as leather cleaners and interior dressings, and others that are made for exterior use only, like wheel cleaners and pre-washes. Never use exterior products inside the vehicle unless the label clearly says they are safe for multi-surface use. When in doubt, stick to the intended use or ask us for advice.
We’ve worked hard to keep our delivery prices as low as possible without compromising on speed or reliability. Tracked 48-hour delivery is just £1.99, and Tracked 24 is only £4.99. We also offer expedited options at checkout, calculated automatically based on the size and weight of your order. Orders over £75 qualify for free Tracked 48 delivery. With fully tracked services and fast turnaround times, we aim to deliver a premium service without the premium postage cost.
Most orders are dispatched the next working day, unless we are exceptionally busy. From there, Tracked 48 typically takes two working days, while Tracked 24 usually arrives the next working day. You’ll receive a dispatch confirmation email as soon as your order is on its way, complete with tracking so you can monitor progress.
As soon as your order leaves our warehouse, you will receive a dispatch confirmation by email. This includes your tracking link and delivery service details. If you haven’t received your confirmation within a couple of working days, check your spam folder or drop us a message and we will confirm everything for you.
Yes, all Rhino Shine orders are sent via tracked services. Once your order has been dispatched, you will receive a tracking number by email. You can use this to follow your delivery and see when it’s due to arrive. If anything looks unusual or delayed, get in touch and we will look into it straight away.
We exclusively use Royal Mail for all orders, as we have found them to be the most consistent and reliable across the UK. Their tracking system is clear, their delivery times are accurate, and they treat our parcels with care, which is exactly what we want for our customers.
At the moment, we only deliver within the UK. We’re working on expanding our international shipping options in the future, but for now, all orders must be placed with a UK delivery address. If you're outside the UK and interested in stocking Rhino Shine, get in touch, we’d love to hear from you.
If you need to change your delivery address, contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it. Once the parcel has left us, we are unable to make changes, so it’s always best to double-check your details before completing checkout.
First, check your tracking link, it will give you the most up-to-date information on where your parcel is. If it looks delayed or stuck, give it a little extra time, especially during busy periods. If your order is overdue by more than a few days or appears to be missing, contact us and we will investigate it for you. We’ll always do our best to get things sorted quickly.
We take great care with packaging, but if something arrives damaged or you receive the wrong item, let us know straight away. Email us with your order number, a photo of the issue, and a quick description. We’ll put it right as quickly as possible with a replacement or credit, whichever suits you best.
At this time, we do not offer a collection option. All orders are shipped directly from our facility to ensure everything is tracked, insured, and handled properly from start to finish. This also helps us keep things running smoothly and get orders out as quickly as possible.
In most cases, yes, we aim to pack everything into a single parcel. However, if you’ve ordered larger quantities or a mix of items that require different packaging, your order may be split into multiple parcels. You’ll receive tracking for each one, and they usually arrive around the same time.
Once your order has been placed, we start processing it straight away to get it out as quickly as possible. This means we are usually unable to make changes. If you need to add or amend something, contact us immediately and we will do our best to help, but we cannot guarantee changes once the order has entered the dispatch process.
We want you to be completely happy with your purchase. If something isn’t right, you can return any unopened and unused product within 14 days of delivery. The item must be in its original condition, with all labels, seals, and packaging intact. If you need help arranging a return, just contact us and we’ll walk you through the process.
To return an item, simply email us with your order number and reason for return. If eligible, we’ll provide return instructions and the return address. We ask that you package the item securely and use a tracked delivery service for peace of mind. Once we receive the item and inspect it, we’ll issue a refund or store credit as appropriate.
Yes. If you’ve used a product and believe it is faulty or not performing as it should, please contact us as soon as possible. Include your order number, a description of the issue, and photos if relevant. We’ll work with you to assess the problem and put it right, whether that’s a replacement, refund, or store credit.
Unless your item is damaged, incorrect, or faulty, return postage is the responsibility of the customer. We always recommend using a tracked postal service, as we can’t be responsible for returned items that are lost in transit.
You have 14 days from the date of delivery to request a return. After that period, we’re not able to accept returns unless the product is faulty or covered under our 60 day satisfaction guarantee.
Once your return has been received, we’ll inspect it to make sure it’s in original, unused condition. If everything checks out, we’ll issue a refund or store credit and notify you by email. This process usually takes no more than 3 to 5 working days from the date your return arrives with us.
Yes, as long as the product is unopened, unused, and returned within 14 days of delivery. We get that sometimes you might change your mind, and we’ll always do our best to make the process straightforward.
We are confident that you’ll love your Rhino Shine products, but if something doesn’t meet your expectations, our 60 day satisfaction guarantee allows you to request a refund or store credit. Just get in touch with your order number, tell us what went wrong, and we’ll take it from there. Full details are outlined in our 60 Day Guarantee terms and conditions.
Refunds are issued to the original payment method. If store credit is preferred or offered, we’ll send you a digital voucher you can use at checkout. We always try to process refunds promptly once your return has been approved.
Once we’ve received your returned item and inspected it, please allow 3 to 5 working days for your refund or store credit to be processed. We’ll send you a confirmation email once everything has been completed.
If we’ve sent the wrong product, contact us straight away with your order number and a photo of what you received. We’ll correct the issue quickly by sending out the correct item and arranging return if needed.
We take great care in our packaging, but if your item arrives damaged, please get in touch immediately. Send us your order number and a photo of the damage, and we’ll sort out a replacement or store credit as quickly as possible.
We don’t offer direct exchanges, but you’re welcome to return an unopened item for a refund or credit and place a new order for the product you want instead. This helps keep the process fast and clear on both sides.
Applying for a trade account is simple. Just head to our Trade page and fill out the short application form. We’ll ask for basic details about your business, including your trading name, contact info, and a few lines about what you do. Once submitted, a member of our team will review your application and get back to you promptly.
Our trade accounts are open to professional detailers, valeting businesses, garages, dealerships, and resellers within the automotive sector. Whether you run a mobile setup or a detailing studio, if you're in the trade, we’d love to hear from you.
Trade customers receive exclusive pricing across the entire Rhino Shine range. Discounts typically start at 25% off retail, with additional benefits available for larger orders or ongoing partnerships. Our aim is to help you maximise margin while using and selling the very best products.
There is no strict minimum order quantity, though larger orders will unlock better value and more competitive shipping rates. We want our trade account to be accessible whether you're starting out or scaling up.
Yes. Most of our range is available in 5 litre sizes, and select products can be supplied in 200 litre drums for businesses who need serious volume. These bulk sizes are ideal for high-traffic detailing operations, refill stations, and large-scale cleaning setups.
To become a stockist, get in touch with us via the contact form or trade application. Tell us a bit about your store, location, and the kind of customers you serve. If it's a good fit, we’ll supply our stockist pack and work with you to get Rhino Shine on your shelves.
Yes. We can support with branded POS materials, display stands, shelf talkers, window graphics, and other visual assets to help you promote Rhino Shine in your store. We want our products to look as good on your shelves as they perform in the bay.
Absolutely. All verified stockists are added to our Stockist Finder so customers in your area can find and support your business. We also shout out new stockists and run occasional regional promos to help drive local traffic.
Yes. We provide access to high-quality product images, social media assets, video clips, and campaign materials. We’re also happy to collaborate on promotions, giveaways, and seasonal offers where it helps your shop drive visibility and sales.
Absolutely. We’re always open to supporting demo days, open events, and customer evenings. Let us know your plans in advance and we’ll do what we can to assist, whether that’s supplying products, promo material, or helping spread the word.
We try to avoid oversaturating specific areas to ensure our stockists get a fair share of local business. If there’s already a stockist nearby, we’ll review the situation and see whether it makes sense to add another. Our goal is to build strong local partnerships, not competition.
For high-volume partners and regional distributors, we offer tailored pricing and long-term arrangements. Exclusive territories may be considered depending on performance, order volume, and ongoing commitment. If you’re interested in distribution, reach out and let’s talk.
Yes. Our trade and stockist partners often get the first look at new releases, test samples, and pre-launch stock. We want your feedback and support as we expand the range, and we’ll always keep you in the loop when exciting new products are coming.
